privacy & terms


Please read these sammyeve terms and conditions carefully before ordering any products from our site. You (The Customer) should understand that by ordering any of our products, you agree to be bound by these terms and conditions.


Design and print sign-off

Please note that once you have signed-off your design proof via email, it will be sent to print so therefore we regret we will not be able to make any further changes. We will not accept responsibility for any spelling mistakes or numerical details once your design proof has been signed off so please check all spelling, numbers and measurements meticulously.

Design proof change requests

Depending on the complexity of the design, please note that any requests to alter your design proof may take a further 5 working days. The following change requests will not incur any additional costs.

Word changes
sammyeve understands that after you have placed your order you might realise that you have missed out a word or two. We are happy to add these additional words to your design free of charge.

Charge per change request

The following change requests are likely to incur a SGD50 charge as these would constitute additional hours for amendments and/or design:

Colour changes
the colour palette used in all the sammyeve designs have been painstakingly and meticulously selected to complement each other perfectly both on screen and when printed. However, if you wish us to use a specific colour palette we will be happy to discuss it further.

Alteration of layout
if you wish to move, subtract or add any additional design features.

Charge per commission

We are happy to come up with any additional designs or concepts that you do not see in the gallery. New bespoke designs will be quoted at an hourly or daily rate accordingly. Please contact us through the sammyeve website to submit a brief for your bespoke commission and we will get back to you with a quote.

Colour matching

Please note that colours will always be displayed differently in different media forms. Images and designs may vary slightly from the ones viewed on your computer and will be very slightly different when seen in print.

Refunds and returns

Because your design is made to order, sammyeve regrets that no refunds can be made. Returns are not accepted without prior agreement and returns will only be accepted if damaged goods have been logged upon receipt. On receipt of the returned item we will print a duplicate item and have that delivered to the same address. 

Orders must be paid for in advance of any design work being undertaken. If a design proof has been created but the physical artwork has not yet been produced then a 50% refund may be offered, if you wish to cancel your order. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Gift certificates

Gift certificates cannot be used or redeemed anywhere except with sammyeve.

Gift certificates cannot be used or redeemed without the authorised claim code, cannot be redeemed for cash, cannot be replaced if they are lost or stolen, cannot be used or redeemed towards previous purchases, cannot be used or redeemed to purchase other gift certificates, cannot be resold, and are not refundable. No cash alternative is available.

Only one certificate code can be used per transaction. If you have more than one code you may place separate orders. Any purchase exceeding the value of a gift certificate code requires the use of a valid credit card to complete the transaction.

All sammyeve gift certificates will expire after 12 months from the date of its purchase. At the end of that period any unused balance on the card will be forfeited.

Copyright

All website design, text and designs of prints and products are under strict copyright © Samantha Dorri 2016 – sammyeve. You may not modify, amend, replicate or distribute any item in any way.

You are not permitted to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in this website.

sammyeve reserves the right to retain ownership, copyright and distribution rights of all artwork and designs, and reserves the right to use all designs to our own ends.

Privacy Terms

sammyeve has the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

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